Privacy notice
Effective 1 November 2026 · Version 2026-11-01
Who we are
Thapki is an app for looking after pets as a family, made in India by Gaurav Mittal (developer name on Google Play: mayalab), who is the Data Fiduciary for the purposes of India's Digital Personal Data Protection Act, 2023 (DPDP Act). Contact: hello@thapki.app.
What we collect, and why
| Information | Why we need it |
|---|---|
| Your name, email address and profile photo from your Google account | To sign you in, to show your family who did what ("Maa gave Bruno's medicine"), and to send you a few emails about Thapki, such as a welcome note. They come from hello@thapki.app through our email provider, Resend. Reply "stop" to any of them and we won't email you again. |
| Your pets' details: name, species, age, sex, photo, colour | To set up their care and tell your pets apart |
| Care tasks and what was done, by whom and when | Today's list, reminders and the shared history |
| Health records: vaccinations, deworming, medicines, weights, vet visits | The Health Passport and due-date reminders |
| Photos or PDFs of vet papers and other pet papers you choose to add (licence, insurance, microchip and travel papers) | To read them for you, keep the originals with the record and remind you before they expire |
| Photos of your pet's medicines, if you add them | So whoever gives the dose can check it's the right one |
| Your pet's food bowls and poop logs, with photos if you add them | To check what your pet eats and how their tummy is doing, and to tell you when something may need a vet. Poop photos stay with your Care Circle, are never shown in the family chat or notifications, and are no longer shown or used after 30 days unless you choose to keep one. |
| Your pet's weights and body shape checks | To show the trend, a healthy range and when the next weigh-in is due |
| Questions you ask in "Ask about your pet", typed or spoken | To answer them. We don't keep the question itself: only that a question was asked, its topic and language, so we can apply the daily limit of 20 per family. |
| The training plan: skills, sessions, whose turn it is, and the family's words and hand signals | So the family trains the same way and takes turns. "Then and now" video clips stay on your phone and are never uploaded. |
| What you add when you share with a vet: the reason for the visit, a note and your questions | To put them at the top of the vet's page or PDF |
| A walker's first name, if you add a walker link | So the walks and poop logs they send show who sent them |
| Identity details and alerts: breed, microchip and licence numbers, allergies and handling notes, your vet's and emergency clinic's numbers | For the passport, safety alerts and the "Know your pet" page |
| Your Care Circle: who you invited and who joined | So everyone in the family sees the same day |
| A notification token for your phone, and your time zone | To send reminders at the right local time |
| Approximate location from your phone, only when you tap "Use my location" | To find vet clinics near you. It is sent to our server and to Google Maps to search, and is not stored. You can pick a city instead. |
| Your privacy choices and when you made them | To respect them, and to show we asked |
| Crash reports: phone model, Android version and what went wrong | To find and fix bugs. They don't include your pets' records. |
| How you use the app: screens opened, features used (such as "a reminder was ticked off"), when the app is opened, whether notifications are allowed, how you found Thapki, your phone model and Android version, your network (IP) address and the rough city worked out from it, and your phone's advertising ID | To see which features help and where the app gets in the way, and to measure which of our ads lead to people using Thapki. It's linked to your account by a random number, not your name or email. We never send what you write or add: no pet names, notes, questions, photos, documents, bill amounts, phone numbers or email addresses. It's on by default, and you can turn it off any time in You → Privacy → Share usage data. |
We never track your location in the background, and we do not collect your contacts, call logs or SMS.
Reading vet papers with AI
When you add a vet paper or another pet paper (a photo or a PDF), a food bowl photo or a poop photo, the image or file is sent to Anthropic's Claude service to read it (vaccine names, dates and medicines; the foods in a bowl; how a poop looks). Thapki shows you what was read, marks anything uncertain, and asks you to confirm it. Thapki never names a disease from a photo; when a poop looks worrying, simple fixed rules suggest calling your vet. Anthropic processes the image only to provide this service and does not use it to train its models. Please check what was read against the paper; it can make mistakes, and it is not a substitute for your vet's advice.
Ask about your pet
When you ask a question, fixed rules first check it for emergency signs. Then the question and only the parts of your pet's records needed to answer it (for example allergies, medicines, food and recent logs) are sent to Anthropic's Claude service to write the answer. If you speak instead of typing, your phone's own speech service turns your voice into text first; Thapki never records or keeps audio. Anthropic processes this only to provide the service and does not use it to train its models. Answers never diagnose an illness or give a medicine dose, and they are not a substitute for your vet.
Who can see your information
- Your Care Circle: the family members you invite can see your pets, their records, tasks and who did what. You can remove members, and anyone can leave.
- People you choose to share with: when you share a PDF record with a vet or sitter, or make a live passport link. Anyone who has a live link can see the parts of the passport you chose for it (for example a visit summary for a vet, or proof of vaccination for a boarding kennel) until it expires or you stop it. A vet's page shows what you switched on: the reason for the visit and your questions, alerts, medicines and doses given, problems, the last 14 days of logs, diet, vaccines and visits, and the first name of the person who shared it. Your phone number and address are never shown. We count how many times a link was opened and when, so you can see it in the app; we don't record who opened it.
- A walker you add: anyone with your walker link can see your pet's name and photo, today's walk times, and the words and hand signals your family uses with your pet. They can mark walks and today's training drill done, and send poop logs and photos. They can't see your family chat, your pet's records or anything else. The link stops working after 60 days without use, or as soon as you turn it off, and you can remove anything they sent.
- Our service providers, who process data for us under contract and only on our instructions: Supabase (database, file storage and sign-in; data stored in Mumbai, India), Google Firebase (delivering reminders, crash reports and usage data), PostHog (usage data; stored in the EU), Google Maps Platform (finding vet clinics near you), and Anthropic (reading vet papers, food bowls and poop photos, and answering "Ask about your pet").
- The law: if we are legally required to, for example by a court order.
We never sell your personal data or use it for personalised ads. The advertising ID is used only to measure which of our own ads work.
How long we keep it
We keep your information while your account is active. If you delete your account, we delete your sign-in, profile and privacy choices, and every Care Circle where you are the only member, with all its pets, records and vet papers. Circles you share with family stay with them. Deletion is immediate in most cases and complete within 30 days, including backups. Usage data is deleted from Google Analytics and PostHog within 60 days of deleting your account.
Your rights
Under the DPDP Act and other applicable laws you can ask to access, correct or erase your personal data, withdraw consent, and nominate someone to exercise your rights if you cannot. Most of this you can do in the app (edit details, remove records, You → Delete account). For anything else, write to hello@thapki.app; we reply within 7 days and resolve within 30. If you are unhappy with our response, you can complain to the Data Protection Board of India.
Security
Data is encrypted in transit (HTTPS) and at rest. Access is enforced by row-level security in the database, so each person can only reach the Care Circles they belong to. Vet papers and pet photos are stored privately and shown only through short-lived links.
Children
Thapki is meant for adults. If you are under 18, please use it with a parent or guardian, who should create the account.
This website
thapki.app does not use cookies, analytics or trackers. It is hosted on GitHub Pages, which may keep your IP address in its logs for security, under GitHub's privacy statement. If you email us, we use your message only to reply.
Sign-ups on thapki.app
Free printables. When you download a free printable from our guides, we keep the email address and mobile number you give us, the time, which printable it was, and a scrambled (hashed) form of your network address so we can stop spam. We use them to send you the printable and occasional pet-care tips and Thapki news by email or WhatsApp, which you agree to when you tick the box. You can stop these any time by replying "stop" or writing to hello@thapki.app, and we delete your details when you ask.
Early access (closed). Before Thapki opened to everyone, we kept the Gmail address and mobile number of people who asked for early access, only to add them to the Thapki test on Google Play. We will delete those details by 31 January 2027, or sooner if you ask.
Vets, groomers and dog walkers. When you join our partner list at thapki.app/partners, we keep the answers you give us: your name or business name, photo if you add one, qualification, registration or police verification details, what you offer, prices, area, salon address, your location or pincode, WhatsApp number, email if you add one, the time, and a scrambled (hashed) form of your network address so we can stop spam. We use them to check your details, message you about listings, and prepare your listing. If you add an email, we send you one thank-you email through our email provider, Resend. Your exact location, WhatsApp number and email stay private. Nothing goes live until you approve it, and we tell you what families will see before that. We delete your details when you ask, and 12 months after you join if no listing has gone live. On these pages we also count visits and how far people get through the form. Each count carries a random number made for that visit, where you came from and the kind of device, and it isn't linked to your name, number or answers. If you tap the video on these pages, YouTube loads it and can see your visit.
All of this is stored in our database in Mumbai (Supabase), readable only by us. We get an email for each new sign-up, sent through our email provider, Resend.
Changes
If we change this notice in a way that matters, we will update this page and its date, mention it in the app's release notes on Google Play, and ask again where the law requires.
Grievance officer
Gaurav Mittal · hello@thapki.app
To delete your account without the app, see thapki.app/delete-account.